Terms of service
TERMS AND CONDITIONS OF THE ONLINE STORE
AIME ROSE
dated 20 November 2025
The content of the following Terms and Conditions is available on the website:
The Terms and Conditions may also be recorded, obtained and reproduced at any time by printing them out, saving them on an appropriate data carrier or downloading them in PDF format and saving them in the computer memory from the website:
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Through the Online Store, the Seller conducts retail sales, simultaneously providing electronic services to the Clients. Through the Store, the Client may purchase the Products displayed on the Store’s pages.
These Terms and Conditions define the rules and conditions of use of the Store, as well as the rights and obligations of the Seller and the Clients.
Information about Products, Discount Codes, etc., in particular their descriptions, technical and functional parameters and prices given in the Online Store, constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
Information on the price given in the Online Store is binding from the moment the Client receives an e-mail message containing the final confirmation of the Reservation or Order. This price will not change regardless of any later changes in prices in the Online Store that may appear with respect to individual Products or Discount Codes.
§1.
GENERAL PROVISIONS
The Online Store available at the internet address is operated by: AIME ROSE, ul. Kościelna 44A, 05-200 Wołomin, Poland, NIP (Tax ID): 1251641429, REGON: 364284998. These Terms and Conditions are addressed both to consumers and to entrepreneurs, including entrepreneurs-consumers using the Online Store, unless a given provision of the Terms and Conditions provides otherwise and is addressed exclusively to consumers or exclusively to entrepreneurs.
The controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. Personal data are processed for the purposes, to the extent, and on the basis of the grounds and principles indicated in the privacy policy published on the Online Store’s website. The privacy policy contains, in particular, rules regarding the processing of personal data by the Controller in the Online Store, including the grounds, purposes and scope of the processing of personal data as well as the rights of the data subjects, and also information on the use of cookies and analytical tools in the Online Store.
Using the Online Store, including making purchases, is voluntary. Likewise, the provision of personal data by the Service Recipient or Client using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of an agreement and statutory obligations of the Seller).
§2.
DEFINITIONS
Whenever the following terms are used in these Terms and Conditions, they shall mean:
1. CUSTOMER SERVICE OFFICE – the Customer Service Office through which the Client may obtain assistance and information on the operation of the Online Store.
2. BUSINESS DAY – any day from Monday to Friday, excluding public holidays.
3. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
4. ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to an electronic cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
5. CLIENT – (1) a natural person with full capacity to perform legal acts, and in cases provided for by generally applicable provisions also a natural person with limited capacity to perform legal acts; (2) a legal person; or (3) an organisational unit without legal personality, which is granted legal capacity by an act; – who has concluded or intends to conclude a Sales Agreement with the Seller.
6. DISCOUNT CODE – information on granting the Client benefits, including a discount on Products, described in each separate regulations governing their use, available on the Service.
7. CONSUMER – a Client who is a natural person within the meaning of Article 22(1) of the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item 121, as amended), i.e. a natural person performing a legal act with the Seller not directly related to their business or professional activity.
8. CIVIL CODE or “CC Act” – the Civil Code Act of 23 April 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).
9. ACCOUNT – an Electronic Service, a set of resources in the Seller’s ICT system, marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information on Orders placed by the Service Recipient in the Online Store are collected.
10. NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Seller periodic issues of a newsletter containing information on Products, novelties and promotions in the Online Store.
11. PRODUCT – a movable item available in the Online Store, being the subject of a Sales Agreement between the Client and the Seller.
12. ENTREPRENEUR – a Client who is an entrepreneur within the meaning of Article 43(1) of the Civil Code, performing a legal act directly related to their business or professional activity.
13. ENTREPRENEUR-CONSUMER – a natural person conducting a one-person business activity, entered in the Central Register and Information on Economic Activity (CEIDG), concluding an agreement directly related to their business activity, which, however, does not have a professional nature for them, resulting from the subject of the performed business activity, verified on the basis of the provisions on the Central Register and Information on Economic Activity. This applies only to agreements concluded at a distance and off-premises.
14. TERMS AND CONDITIONS – these Terms and Conditions of the Online Store.
15. SERVICE – all functionalities made available by the Seller under the domains www.aimerosestudio.com and www.aimerose.eu and www.aimerose.pl
16. ONLINE STORE – the Seller’s online store available at: www.aimerosestudio.com and www.aimerose.euand www.aimerose.pl
17. SELLER – AIME ROSE, ul. Kościelna 44A, 05-200 Wołomin, Poland, NIP: 1251641429, REGON: 364284998.
18. SALES AGREEMENT – a sales agreement for Products within the meaning of the Civil Code, concluded between the Seller and the Client: (i) using means of distance communication – in the Online Store, or (ii) without using means of distance communication – in the physical Store.
19. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
20. SERVICE RECIPIENT – (1) a natural person with full capacity to perform legal acts, and in cases provided for by generally applicable provisions also a natural person with limited capacity to perform legal acts; (2) a legal person; or (3) an organisational unit without legal personality, which is granted legal capacity by an act; – using or intending to use an Electronic Service.
21. CONSUMER RIGHTS ACT, ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
22. ORDER – the Client’s declaration of intent submitted directly for the purpose of concluding a Sales Agreement at a distance via the Online Store, specifying the type and/or number of the Product and other content required by law.
§3.
ELECTRONIC SERVICES IN THE ONLINE STORE
The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
1. Account – use of the Account is possible after the Service Recipient has completed, in total, the following two steps – (1) filling in the Registration Form, and (2) clicking the “Register” field. In the Registration Form it is necessary for the Service Recipient to provide the following data: date of birth, e-mail address and password.
2. The Electronic Service Account is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Seller, in particular via e-mail to: contact@aimerosestudio.com or in writing to: AIME ROSE, ul. Kościelna 44A, 05-200 Wołomin, Poland
3. Order Form – use of the Order Form begins at the moment when the Client adds the first Product to the electronic cart in the Online Store. The Order is placed after the Client has completed, in total, the following two steps – (1) filling in the Order Form and (2) clicking on the “Confirm purchase” field on the Online Store’s website after filling in the Order Form – until that moment there is the possibility of independently modifying the entered data (for this purpose one should follow the displayed messages and information available on the Online Store’s website). In the Order Form it is necessary to provide the following data concerning the Client: first and last name/company name, address (street, house/flat number, postal code, town/city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment, and then verification of the data provided by the Client by clicking on the confirmation link automatically sent to the provided e-mail address. In the case of Clients who are not Consumers, it is also necessary to provide the company name and NIP (Tax ID) number.
4. The Electronic Service Order Form is provided free of charge and is of a one-off nature and is terminated at the moment of placing an Order via it or at the moment when the Service Recipient ceases to place an Order via it beforehand.
5. Newsletter – use of the Newsletter takes place after entering, in the “Newsletter” tab visible on the Online Store’s website, the e-mail address to which subsequent editions of the Newsletter are to be sent and clicking the action field. One can also subscribe to the Newsletter by ticking the appropriate checkbox when placing an Order or registering an Account – upon placing the Order, the Service Recipient is subscribed to the Newsletter.
6. The Electronic Service Newsletter is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Seller, in particular via e-mail to: contact@aimerosestudio.com or in writing to: AIME ROSE, ul. Kościelna 44A, 05-200 Wołomin, Poland
7. Technical requirements necessary for cooperation with the ICT system used by the Seller:
(1) a computer, laptop or other multimedia device with access to the Internet;
(2) access to e-mail;
(3) internet browser: Mozilla Firefox version 93.0 or higher, Opera version 85.0 or higher, Google Chrome version 93.0 or higher, Safari version 13.1.1 or higher, Microsoft Edge version 93 or higher;
(4) recommended minimum screen resolution: 1920x1080;
(5) enabling the possibility of saving Cookies and Javascript support in the web browser.
The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, taking into account respect for personal rights and copyrights and intellectual property rights of the Seller and third parties. The Service Recipient is obliged to enter data consistent with the factual state. The Service Recipient is prohibited from providing unlawful content.
Complaint procedure:
1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the complaint procedure for the Product, which is indicated in §8 and §9 of the Terms and Conditions) may be submitted by the Service Recipient, for example:
a) in writing to: AIME ROSE, ul. Puławska 41/1, 02-508 Warsaw, Poland
b) electronically via e-mail to: e-contact@aimerosestudio.com
It is recommended that the Service Recipient provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity; (2) the Service Recipient’s request; and (3) contact details of the complainant – this will facilitate and expedite examination of the complaint by the Service Provider. The requirements indicated in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.
The Service Provider’s response to the complaint shall be given immediately, not later than within 14 calendar days from the date of its submission.
§4.
CONDITIONS OF CONCLUDING A SALES AGREEMENT
A Sales Agreement between the Client and the Seller is concluded after the Client has first placed an Order using the Order Form in the Online Store in accordance with §3 section 1 item 3) of the Terms and Conditions.
Placing an Order is possible after accepting the Terms and Conditions.
The Seller does not conduct wholesale sales in the Online Store or in the Boutiques. If one Client needs to conclude a Sales Agreement or make a Reservation for more than 20 pieces of the same Product, they should contact the Seller at the e-mail address: contact@aimerosestudio.com. After the Parties agree on the conditions for the fulfilment of wholesale Orders, the Client will receive an e-mail containing the final confirmation of the Order.
Product prices are given in Polish zlotys and include all components, including VAT, customs duties, etc., whereas in the case of an offer for Clients who are not Consumers, information on Product prices may present values without VAT, which will be clearly marked in the Online Store. The Client is informed of the total price including taxes of the Product being the subject of the Order, as well as the delivery costs (including transport, delivery and postal services) and any other costs, or, when it is not possible to determine the amount of such charges – the obligation to pay them, on the pages of the Online Store during the placement of the Order, including at the time the Client expresses their will to be bound by the Sales Agreement.
The Product or service price is displayed in the Online Store in an unambiguous and non-misleading manner. In each case of informing about a reduction in the Product or service Price, next to the information on the reduced Price (e.g. reduced as a result of temporary promotions) the Online Store displays the lowest price of the Product available in the Online Store during the 30 days prior to the application of the price reduction.
In each case of informing about a reduction in the Product or service Price, next to the information on the reduced Price, for example reduced as a result of temporary promotions in the Online Store, the lowest last price of the Product available in the Online Store during the 30 days prior to the application of the price reduction is displayed.
Procedure for concluding a Sales Agreement in the Online Store using the Order Form:
1. A Sales Agreement between the Client and the Seller is concluded after the Client has placed an Order in the Online Store in accordance with §3 section 1 item 3) of the Terms and Conditions.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for fulfilment. Confirmation of receipt of the Order and its acceptance for fulfilment shall be made by the Seller sending the Client an appropriate e-mail message to the e-mail address provided during the Order placement, which contains at least the Seller’s statement on receipt of the Order and its acceptance for fulfilment and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Client of the above e-mail, the Sales Agreement between the Client and the Seller is concluded.
3. Recording, securing and making available to the Client the content of the concluded Sales Agreement takes place by: (1) making these Terms and Conditions available on the Online Store’s website, and (2) sending the Client the e-mail message referred to in §4 section 3 item 2) of the Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the Seller’s Online Store ICT system.
§5.
METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
The Seller makes the following methods of payment under the Sales Agreement available to the Client: electronic payments and card payments via services authorised by the Seller: Shopify.
The currently available payment methods are specified on the Online Store’s website in the information tab regarding payment methods and on the website: www.aimerosestudio.com
The available payment methods may depend on the method of delivery or Product chosen by the Client. The available payment methods may change when several Orders are placed simultaneously, in particular due to the Products covered by them.
Deferred Payment is a consumer credit operated and granted by a third party, the availability of which depends on the credit decision taken by that third party. Deferred Payment is available only for certain delivery methods and exclusively for Orders of a value indicated by the individual services.
If a payment method with a deferred payment date is selected and the consumer credit agreement is not concluded within 24 hours from placing the Order, the offer submitted by the Client under the Order shall not be accepted. The Client may also cancel the Order without consequences until the moment of receiving the message on the Order being dispatched, by contacting the Seller through the Customer Service Office, which does not affect the Client’s right to withdraw from the agreement – this does not apply, however, to non-prefabricated Products manufactured according to the Client’s specification or serving to satisfy their individualised needs.
In the case of purchasing a Gift Card via the Online Store – payment is made in accordance with the Terms and Conditions for the sale of Gift Cards in the Online Store.
Settlement of transactions by electronic payments and payment cards is carried out in accordance with the Client’s choice via the Shopify service.
Electronic payments and card payments are handled by: Shopify Payments – a service provider providing payment handling in accordance with the rules defined by Shopify; in the case of payments handled by external operators made available within Shopify (e.g. PayPal, Klarna, Przelewy24, Stripe) – the relevant payment operator chosen by the Client.
Payment deadline: in the case of electronic payments or card payments, the Client is obliged to make the payment immediately, but no later than within 24 hours from placing the Order and receiving from the Seller a payment link in the authorised service.
§6.
COSTS, METHODS AND TERMS OF DELIVERY OF THE PRODUCT
Delivery of the Product to the Client is subject to a fee, unless the Sales Agreement provides otherwise. The Product delivery costs (including transport, delivery and postal service charges) are indicated to the Client on the Online Store’s website in the information tab concerning delivery costs and during the placement of the Order, including at the time the Client expresses their will to be bound by the Sales Agreement.
The Seller makes the following methods of Product delivery available to the Client:
1. Courier shipment.
2. InPost.
The currently available delivery methods are specified on the Online Store’s website in the information tab concerning delivery methods.
The delivery time of the Product to the Client is up to 14 Business Days, unless a shorter period is indicated in the description of the given Product or during Order placement. In the case of Products with different delivery times, the delivery time is the longest period indicated, which however may not exceed 14 Business Days. The start of the Product delivery period to the Client is calculated as follows:
– in the case of electronic payments or card payments – from the date of crediting the Seller’s bank account or settlement account.
§7.
PERSONAL DATA
Detailed provisions concerning the protection of personal data and the privacy policy are contained in the Privacy and Cookies Policy, which is available on the Online Store’s website in the “Privacy Policy” tab.
§8.
CONSUMER’S RIGHTS IN CONNECTION WITH LACK OF CONFORMITY OF THE PRODUCT WITH THE AGREEMENT AND THE SELLER’S LIABILITY FOR CONFORMITY OF PERFORMANCE WITH THE AGREEMENT
In the event of a lack of conformity of the Product with the agreement, the Consumer shall have the rights set out in the provisions of law.
A Product is in conformity with the agreement if, in particular, the following remain in conformity with the Agreement:
1. its description, type, quantity, quality, completeness and functionality, and in relation to Products with digital elements – also compatibility, interoperability and availability of updates;
2. its suitability for the particular purpose for which it is needed by the Consumer, of which the Consumer informed the Service Provider at the latest at the time of concluding the agreement and which the Seller accepted.
In addition, in order for the Product to be recognised as conforming to the agreement, it must:
1. be suitable for the purposes for which a Product of that type is normally used, taking into account applicable laws, technical standards or good practices;
2. occur in such quantity and have such features, including durability and safety, and, in relation to Products with digital elements – also functionality and compatibility, as are typical for a Product of that type and which the Consumer may reasonably expect, given the nature of the Product and public assurances made by the Service Provider, its legal predecessors or persons acting on their behalf, in particular in advertising or on a label, unless the Seller proves that:
a) they did not know of the given public assurance and, acting reasonably, could not have known of it,
b) prior to the conclusion of the agreement, the public assurance was corrected in the manner and form in which the public assurance was made, or in a comparable manner,
c) the public assurance did not influence the Consumer’s decision to conclude the agreement;
3. be delivered with packaging, accessories and instructions whose provision the Consumer may reasonably expect;
4. be of the same quality as the sample or model which the Seller made available to the Consumer before concluding the agreement and correspond to the description of such sample or model.
The Seller shall not be liable for the lack of conformity of the Product with the agreement in the scope referred to in §8.2 or §8.3, if the Consumer was expressly informed, at the latest at the time of concluding the agreement, that a specific feature of the Product deviates from the requirements of conformity with the agreement referred to in §8.2 or §8.3 and expressly and separately accepted the lack of that specific feature of the Product.
The Seller shall be liable for the lack of conformity of the Product with the agreement resulting from improper installation of the Product if:
1. it was carried out by the Seller or under the Seller’s responsibility;
2. improper installation carried out by the Consumer resulted from errors in the instructions provided by the Seller or by a third party referred to in Article 6(2) of the Act.
The Seller shall be liable for the lack of conformity of the Product with the agreement existing at the time of its delivery and revealed within two years from that time, unless the period of usability of the Product for use specified by the Seller, its legal predecessors or persons acting on their behalf is longer. It shall be presumed that a lack of conformity of the Product with the agreement which became apparent before the expiry of two years from the date of delivery of the Product existed at the time of its delivery, unless the contrary is proven or this presumption cannot be reconciled with the nature of the Product or the nature of the lack of conformity of the Product with the agreement. The Seller may not invoke the expiry of the period for determining the lack of conformity of the Product with the agreement if the lack was fraudulently concealed.
With regard to Products with digital elements, the Seller shall be liable for the lack of conformity with the agreement of Digital Content or a Digital Service supplied on a continuous basis that occurred or became apparent during the time in which they were to be supplied in accordance with the agreement. This period may not be less than two years from the time the Product with digital elements was delivered. It shall be presumed that the lack of conformity of the Digital Content or Digital Service with the agreement occurred during that period if it became apparent during that period.
If the Product is not in conformity with the agreement, the Consumer may demand that it be repaired or replaced.
The Seller may effect a replacement when the Consumer demands repair, or the Seller may effect repair when the Consumer demands replacement, if bringing the Product into conformity with the agreement in the manner chosen by the Consumer is impossible or would involve excessive costs for the Seller. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the agreement.
The Seller shall carry out repair or replacement within a reasonable time from the moment the Seller was informed by the Consumer of the lack of conformity with the agreement, and without undue inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which the Consumer acquired it. The costs of repair or replacement, in particular the costs of postage, carriage, labour and materials, shall be borne by the Seller.
The Consumer shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the Product from the Consumer at its own cost.
If the Product was installed before the lack of conformity with the agreement became apparent, the Seller shall dismantle the Product and reinstall it after repair or replacement, or have these activities carried out at its own cost.
The Consumer shall not be obliged to pay for normal use of the Product which was subsequently replaced.
If the Product is not in conformity with the agreement, the Consumer may submit a statement to reduce the price or withdraw from the agreement when:
1. the Seller has refused to bring the Product into conformity with the agreement;
2. the Seller has not brought the Product into conformity with the agreement in accordance with
3. the lack of conformity of the Product with the agreement continues despite the Seller’s attempts to bring the Product into conformity with the agreement;
4. the lack of conformity of the Product with the agreement is so significant that it justifies price reduction or withdrawal from the agreement without prior use of the means of protection set out in points 9–14;
5. it clearly follows from the Seller’s statement or circumstances that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without undue inconvenience for the Consumer.
The reduced price must remain in such proportion to the price resulting from the agreement as the value of the Product not in conformity with the agreement remains to the value of the Product in conformity with the agreement.
The Seller shall refund to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer’s statement on price reduction.
The Consumer may not withdraw from the agreement if the lack of conformity of the Product with the agreement is insignificant. It shall be presumed that the lack of conformity of the Product with the agreement is significant.
If the lack of conformity with the agreement concerns only some of the Products delivered under the agreement, the Consumer may withdraw from the agreement only in respect of those Products, as well as in respect of other Products purchased by the Consumer along with the Products not in conformity with the agreement, if it cannot reasonably be expected that the Consumer would agree to keep only the Products in conformity with the agreement.
In the event of withdrawal from the agreement, the Consumer shall immediately return the Product to the Seller at the Seller’s cost. The Seller shall refund the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its dispatch.
The Seller shall refund the price by using the same method of payment as that used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not entail any costs for the Consumer.
The Consumer may withhold payment of the price until the Seller has fulfilled the obligations arising from points 8–20.
The provisions of this chapter “Consumer’s rights in connection with lack of conformity of the Product with the agreement and the Seller’s liability for conformity of performance with the agreement” shall also apply to Entrepreneurs with consumer rights.
§9.
PRODUCT COMPLAINT
The grounds and scope of the Seller’s liability towards the Client, if the sold Product has a physical or legal defect (warranty), are specified in generally applicable provisions of law, in particular in the Civil Code (including Articles 556–576 of the Civil Code) and in the Act.
The Seller is obliged to deliver the Product to the Client free from defects. Detailed information concerning the Seller’s liability for defects in the Product and the Client’s rights are specified on the Online Store’s website in the information tab concerning complaints and in §8 of the Agreement.
The Client may submit a complaint, for example:
1. in writing to: AIME ROSE, ul. Puławska 41/1, 02-508 Warsaw, Poland
2. electronically via e-mail to: contact@aimerosestudio.com
It is recommended that the Client provide in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) the request concerning the method of bringing the Product into conformity with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and expedite examination of the complaint by the Seller. The requirements indicated in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.
The Seller shall respond to the Client’s complaint immediately, not later than within 14 calendar days from the date of its submission. If the Client who is a Consumer has requested replacement of the item or removal of the defect, or has submitted a statement on price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it shall be assumed that the Seller has acknowledged the request as justified.
A Client exercising their rights under the warranty is obliged to deliver the defective Product to: AIME ROSE, ul. Puławska 41/1, 02-508 Warsaw, Poland. In the case of a Client who is a Consumer or an Entrepreneur-Consumer, the cost of delivering the Product shall be borne by the Seller; in the case of a Client who is not a consumer, the cost of delivery shall be borne by the Client. If, due to the type of Product or the manner of its installation, delivery of the Product by the Client would be excessively difficult, the Client shall make the Product available to the Seller in the place where the Product is located.
In the case of a Gift Card, the rules for complaints are also governed by the Terms and Conditions for the sale of Gift Cards in the Online Store.
§10.
OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
A Client who is a Consumer has the possibility to use out-of-court complaint handling and redress procedures. The rules of access to these procedures are available at the offices or on the websites of entities authorised to conduct out-of-court dispute resolution. These may, in particular, include consumer ombudsmen or Voivodship Inspectorates of Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection at: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
The provisions below are for information purposes only and do not constitute our obligation to use out-of-court dispute resolution procedures.
§11.
RIGHT OF WITHDRAWAL FROM THE AGREEMENT
A Client who is a Consumer or an Entrepreneur-Consumer may withdraw from the agreement within 14 calendar days without giving any reason. To meet the deadline it is sufficient to send a statement before its expiry. A statement of withdrawal from the agreement may be submitted, for example:
a) in writing to: AIME ROSE, ul. Kościelna 44A, 05-200 Wołomin, Poland
b) electronically via e-mail to: contact@aimerosestudio.com
A sample withdrawal form is annexed as Annex No. 2 to the Consumer Rights Act and is additionally available on the Online Store’s website in the tab concerning withdrawal from the agreement. The Consumer or Entrepreneur-Consumer may use the sample form, but this is not obligatory.
The period for withdrawal from the agreement begins:
1. for an agreement under which the Seller delivers a Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Product by the Consumer, the Entrepreneur-Consumer or a third party indicated by them other than the carrier, and in the case of an agreement which:
(1) covers multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part; or
(2) consists in regular delivery of Products over a fixed period – from taking possession of the first of the Products;
2. for other agreements – from the date of conclusion of the agreement.
In the event of withdrawal from a distance agreement, the agreement shall be deemed not to have been concluded.
The Seller shall be obliged to immediately, but no later than within 14 calendar days from the date of receipt of the Consumer’s or Entrepreneur-Consumer’s statement of withdrawal from the agreement, refund to the Consumer or Entrepreneur-Consumer all payments made by them, including the costs of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Consumer or Entrepreneur-Consumer other than the cheapest usual delivery method available in the Online Store). The Seller shall refund the payment using the same payment method as that used by the Consumer or Entrepreneur-Consumer, unless these persons have expressly agreed to a different method of refund that does not involve any costs for them. If the Seller has not offered to collect the Product from the Consumer or Entrepreneur-Consumer, the Seller may withhold the refund of payments received from the Consumer or Entrepreneur-Consumer until the Product has been returned or the Consumer or Entrepreneur-Consumer has provided proof of its dispatch, whichever occurs first.
The Consumer or Entrepreneur-Consumer is obliged to immediately, but no later than within 14 calendar days from the date on which they withdrew from the agreement, return the Product to the Seller or hand it over to a person authorised by the Seller to collect it, unless the Seller offered to collect the Product themselves. To meet the deadline it is sufficient to dispatch the Product before its expiry. The Consumer or Entrepreneur-Consumer may return the Product to the following address: AIME ROSE, ul. Puławska 41/1, 02-508 Warsaw, Poland.
The Consumer or Entrepreneur-Consumer shall be liable for any decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
Possible costs related to withdrawal by the Consumer or Entrepreneur-Consumer from the agreement which the Consumer or Entrepreneur-Consumer is obliged to bear:
1. If the Consumer has chosen a method of delivery of the Product other than the cheapest usual method of delivery available in the Online Store, the Seller shall not be obliged to refund the additional costs incurred by the Consumer or Entrepreneur-Consumer.
2. The Consumer or Entrepreneur-Consumer shall bear the direct costs of returning the Product.
3. In the case of a Product being a service, the performance of which – at the express request of the Consumer or Entrepreneur-Consumer – started before the expiry of the withdrawal period, the Consumer or Entrepreneur-Consumer who exercises the right of withdrawal after making such a request shall be obliged to pay for the services performed until the moment of withdrawal from the agreement. The amount of payment shall be calculated proportionally to the extent of the performance provided, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the performance provided.
The right to withdraw from a distance agreement shall not be granted to the Consumer or Entrepreneur-Consumer with regard to agreements:
(1) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after performance by the Seller they would lose the right of withdrawal;
(2) in which the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control and which may occur before the expiry of the withdrawal period;
(3) where the subject of the performance is a non-prefabricated Product manufactured according to the Consumer’s specifications or serving to satisfy their individual needs;
(4) where the subject of the performance is a Product liable to rapid deterioration or having a short shelf life;
(5) where the subject of the performance is a Product delivered in sealed packaging which cannot be returned after opening the packaging for health protection or hygiene reasons, if the packaging has been opened after delivery;
(6) where the subject of the performance are Products which, after delivery, by their nature are inseparably connected with other items;
(7) where the subject of the performance are alcoholic beverages, the price of which was agreed at the time of conclusion of the Sales Agreement and the delivery of which may take place only after 14 days and whose value depends on market fluctuations beyond the Seller’s control;
(8) where the Consumer expressly requested that the Seller come to them to carry out urgent repair or maintenance; If the Seller provides additional services other than those requested by the Consumer or delivers Products other than spare parts necessary for the repair or maintenance, the Consumer shall have the right to withdraw from the agreement in respect of the additional services or Products;
(9) where the subject of the performance are audio or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
(10) for the supply of newspapers, periodicals or magazines, except for subscription agreements;
(11) concluded in a public auction;
(12) for the provision of accommodation services other than for residential purposes, carriage of goods, car rental, catering or services related to leisure, entertainment, sports or cultural events, if the agreement specifies the date or period of service provision;
(13) for the supply of digital content which is not supplied on a tangible medium, if the performance began with the express consent of the Consumer before the expiry of the withdrawal period and after the Consumer was informed by the Seller of the loss of the right of withdrawal.
§12.
PROVISIONS CONCERNING ENTREPRENEURS
This section of the Terms and Conditions and the provisions contained herein apply only to Clients and Service Recipients who are not Consumers or Entrepreneurs-Consumers.
The Seller shall have the right to withdraw from the Sales Agreement concluded with a Client who is not a Consumer or Entrepreneur-Consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may be effected without stating reasons and does not give rise to any claims on the part of the Client who is not a Consumer or Entrepreneur-Consumer against the Seller.
In the case of Clients who are not Consumers or Entrepreneurs-Consumers, the Seller may limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Client and the fact of concluding a Sales Agreement.
Upon delivery of the Product by the Seller to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product shall pass to the Client who is not a Consumer or Entrepreneur-Consumer. In such a case, the Seller shall not be liable for loss, shortage or damage to the Product occurring from the time it is accepted for transport until it is delivered to the Client, or for delay in the transport of the parcel.
In the event that the Product is sent to the Client via a carrier, the Client who is not a Consumer or Entrepreneur-Consumer shall be obliged to examine the consignment at the time and in the manner customary for consignments of that type. If they determine that during transport there was a loss or damage to the Product, they shall be obliged to take all steps necessary to establish the carrier’s liability.
Pursuant to Article 558 §1 of the Civil Code, the Seller’s liability under warranty for the Product towards a Client who is not a Consumer or Entrepreneur-Consumer is excluded.
In the case of Service Recipients who are not Consumers or Entrepreneurs-Consumers, the Seller may terminate the agreement for the provision of an Electronic Service with immediate effect and without indicating reasons by sending the Service Recipient an appropriate statement.
The Seller’s liability towards a Service Recipient/Client who is not a Consumer or Entrepreneur-Consumer, regardless of its legal basis, is limited – both in respect of a single claim and for all claims in total – to the amount of the paid price and costs of delivery under the Sales Agreement, but not more than the amount of one thousand Polish zlotys. The Seller shall be liable towards the Service Recipient/Client who is not a Consumer or Entrepreneur-Consumer only for typical damages foreseeable at the time of conclusion of the agreement and shall not be liable for lost profits towards the Service Recipient/Client who is not a Consumer or Entrepreneur-Consumer.
Settlement of disputes arising between the Seller/Service Provider and the Client/Service Recipient who is not a Consumer shall be submitted to the court having jurisdiction over the Seller’s registered office. This provision shall not apply to Clients/Service Recipients who are natural persons concluding an agreement directly related to their business activity where it follows from the content of that agreement that it does not have a professional character for them, arising in particular from the object of their business as disclosed on the basis of the provisions on the Central Register and Information on Economic Activity.
§13.
FINAL PROVISIONS
In matters not regulated in these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on provision of services by electronic means of 18 July 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until 24 December 2014 with Clients who are consumers – the provisions of the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of 2 March 2000 (Journal of Laws of 2000 No. 22, item 271, as amended) and the Act on special conditions of consumer sale and on amendments to the Civil Code of 27 July 2002 (Journal of Laws of 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from 25 December 2014 with Clients who are consumers – the provisions of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.
Amendment of the Terms and Conditions:
1. The Seller reserves the right to amend the Terms and Conditions for important reasons, namely: change of legal provisions; change of payment and delivery methods; and change in the scope and form of Electronic Services provided – to the extent that such changes affect the implementation of these Terms and Conditions.
2. In the case of agreements of a continuous nature (e.g. Electronic Service – Account) concluded on the basis of these Terms and Conditions, the amended Terms and Conditions shall be binding on the Service Recipient if the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient has been correctly notified of the changes and has not terminated the agreement within 14 calendar days from the date of notification. If the amendment of the Terms and Conditions results in the introduction of any new fees or an increase in the current ones, the Service Recipient who is a consumer shall have the right to withdraw from the agreement.
3. In the case of agreements concluded on the basis of these Terms and Conditions other than continuous agreements (e.g. Sales Agreement), the amendments to the Terms and Conditions shall not in any way infringe the acquired rights of Service Recipients/Clients who are consumers before the date of entry into force of the amendments to the Terms and Conditions, in particular the amendments to the Terms and Conditions shall not affect Orders already placed or submitted and Sales Agreements concluded, being performed or executed.
Recording, securing and making available the essential provisions of the Electronic Services Agreement concluded by electronic means takes place by sending an e-mail to the e-mail address provided by the Client.
Recording, securing, making available and confirming to the Client the essential provisions of the concluded Sales Agreement takes place by sending the Client an e-mail with confirmation of the Order placed. The content of the Sales Agreement is additionally recorded and secured in the Online Store’s ICT system.
These Terms and Conditions enter into force on 20/11/2025.